We ask kindly That you refer to our refunds, returns and cancellations page, as well as our shipping policy if your question is in regards to any of the above mentioned before reaching out to us. Thank you for your cooperation! If your order falls within our current processing times (processing times are listed on the top of the website page) then we are unable to answer questions regarding shipping (unless your order is expedited) due to a high volume of orders. Thank you for your patience and understanding.